The following blog was originally posted on blog.gravitant.com.
The IT service catalog can encompass many things but at its core, there is: (1) self-service, (2) a ticket request and approval process, and (3) fulfillment of catalog items. The service catalog is central to connecting services to end user requests. It is efficient at fulfilling things that remain static for a long period of time and when those things are already in the catalog. Ask for something in the catalog and get said thing delivered after approval with minimal churn. But is that enough?
If that something is not in the catalog, then it takes time to go through the process to add it to the catalog. This involves an approval process, procurement and integration into the existing catalog. Many times, the business units can’t wait for IT to complete its due diligence so they go rogue by procuring from non-IT cloud offerings and end up casting shadows on the IT process.
The business like disruptive innovation waits for no one. And business units move forward on the premise that the rewards outweigh the risks. Those who are just keeping the lights on risk having those lights turned off on them. See Blockbuster. See any brick and mortar store without an online, mobile presence or strategy.
Agility, web-scale, simplicity of use and instant IT are needed to be competitive in the innovation landscape. These qualities speak to the consumerization of IT and are enabled by cloud services. Moreover, non-standard service catalog requests and the dynamic nature of cloud service offerings expose the lack of agility, flexibility and capabilities of traditional IT service catalogs. The traditional IT catalogs have to evolve and move beyond just maintaining the status quo.
IT service catalogs need to:
(1) Offer multiple service choices and provide guidance on best fit.
(2) Be dynamic to reflect real-time updates and changes.
(3) Be easy to use and manage.
(4) Provide capabilities to handle the entire lifecycle of a living order including contextual design, governance, visibility and change management.
An ITaaS Catalog encompasses all of these core capabilities and allows Enterprise IT and their business units to optimize service delivery and consumption efficacy.
To learn more about the ITaaS Catalog difference, please view Gravitant’s ITaaS Catalog webinar at https://www.brighttalk.com/r/z6k.
Or request a demo by visiting www.gravitant.com/contact.
Gravitant ITaaS Catalog Presentation